Last Updated: 01-Jun-2026

 

1. Introduction

Welcome to Genekonnect.com ("Genekonnect", "we", "our", or "us").

Genekonnect is an online medical genetics clinic and consultation service providing genetic counselling, medical genetics consultations, educational resources, care coordination, and related healthcare services to individuals located in India.

 

We are committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website, mobile applications (if any), teleconsultation services, and related offerings (collectively, the "Services").

 

This Privacy Policy is intended to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), and other applicable healthcare, information technology, and telemedicine requirements. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

2. Definitions

For purposes of this Privacy Policy:

• "Personal Data" means any data about an individual who is identifiable by or in relation to such data.

• "Sensitive Health Information" includes health-related information, medical records, genetic information, family medical history, laboratory reports, and other healthcare data collected through our Services.

• "Processing" includes collection, recording, storage, use, sharing, disclosure, transfer, deletion, or any other operation performed on Personal Data.

• "Data Principal" has the meaning assigned under the DPDP Act and refers to the individual to whom the Personal Data relates.

• "Consent" means a free, specific, informed, unconditional, and unambiguous indication of the Data Principal's agreement to the processing of Personal Data.

 

3. Information We Collect

In connection with the Services, we may collect the following categories of Personal Data:

 

Data Category | Specific Data Points | Purpose
1. Identity & Contact | Name, DOB, Age, Sex, Email, Phone, Address | Creation & Communication.
2. Health & Medical | Clinical history, symptoms, pedigree, reports | Counselling Accuracy.
3. Genetic Data | Raw DNA data, sequences, testing reports | Diagnosis & Interpretation.
4. Teleconsultation | Appointments, notes, interactions, documents | Clinical Documentation.
5. Consent Records | E-signatures, affirmations, time-stamped records | Legal Compliance.
6. Transaction | Billing info, transaction IDs, payment status | Processing Payments.
7. Technical Data | IP address, device info, browser, cookies | Platform Security.
8. Support Data | Service requests, feedback, bug reports, logs | Issue Resolution.

 

Note: Audio/video consultations are not routinely recorded. If required for clinical, legal, or training purposes, explicit consent will be obtained.

 

4. How We Use Your Information

We process Personal Data for: Providing medical genetics consultations, reviewing test results, Issuing recommendations, issuing referrals, Maintaining medical records, Account management, billing scheduling appointments and Providing customer support. We also use data for Communications like Appointment reminders, consultation follow-ups and delivery of clinical reports. Legal obligations including Taxation compliance, responding to lawful requests or defending claims. Quality improvements through monitoring and clinical assurance.

 

5. Genetic Information and Family Data

Medical genetics consultations may involve personal genetic information as well as information relating to biological relatives. Such data may include genetic test results, genomic data (where available), family medical history, pedigrees, and reproductive or prenatal information. By providing family-related information, you confirm that you are lawfully permitted to share such data under applicable law.

 

Genetic information is uniquely sensitive and may have implications for biological relatives. While our clinicians may discuss the potential benefits of sharing relevant findings with family members, we do not disclose a patient’s genetic information to relatives without appropriate authorization, except where required by law.

We implement appropriate safeguards to protect genetic data and do not sell personal, health, or genetic information or use it for advertising, behavioural profiling, or marketing purposes.

 

 

6. Telemedicine Services

Genekonnect delivers healthcare services through telemedicine technologies including video consultations, audio consultations, secure messaging, email, and other digital communication channels where clinically appropriate.

By requesting, scheduling or participating in a teleconsultation, you

1. consent to the collection and processing of information necessary to provide telemedicine services.

2. acknowledge and understand that:

• Telemedicine services rely on information provided remotely by the patient;

• Certain medical conditions may require physical examination, laboratory testing, imaging, or in-person assessment;

• Technical failures, connectivity issues, or platform interruptions may affect consultation quality;

• Healthcare professionals may determine that telemedicine is not suitable for a particular consultation;

• A healthcare professional may recommend an in-person consultation, specialist referral, hospital evaluation, or emergency care where clinically necessary.

Telemedicine services are not intended for medical emergencies. If you believe you are experiencing a medical emergency, you should immediately seek emergency medical assistance or contact local emergency services.

 

7. Consent

We process Personal Data only for specified and lawful purposes, including:

• provision of healthcare and telemedicine services requested by the Data Principal;

• compliance with legal and regulatory obligations;

• consent obtained for specific processing activities where required;

• legitimate uses permitted under applicable law.

Where required, we obtain consent through electronic forms, website interactions, email communications, recorded verbal confirmation, or other legally recognized methods.

You may withdraw consent at any time by contacting us. Withdrawal of consent will not affect processing already undertaken lawfully but may limit our ability to continue providing certain Services.

For minors or individuals who are legally incapable of providing consent, consent must be provided by a parent, guardian, or other authorized representative as required by law.

 

8. Children's Data

For minors and individuals unable to provide legally valid consent, consent must be provided by a parent, legal guardian, or authorized representative as required under applicable law.

We may take reasonable measures to verify parental or guardian authorization where required.

 

9. Sharing of Personal Data

We may share Personal Data with:

1. Healthcare Providers - Medical geneticists, Genetic counsellors, Treating physicians, Specialists involved in your care

2. Diagnostic and Laboratory Partners - Where genetic testing is requested, relevant personal, clinical, and family-history information may be shared with selected accredited genetic testing and diagnostic laboratories to facilitate testing, interpretation, quality assurance, and reporting.

3. Technology and Service Providers - Cloud hosting providers, Telemedicine platforms, Customer support providers, Analytics providers, Payment processors

4. Legal and Regulatory Authorities - Where required by law, court order, regulatory requirement, or lawful government request.

5. Corporate Transactions - In connection with a merger, acquisition, restructuring, or sale of assets, subject to applicable legal protections.

All recipients are expected to maintain appropriate confidentiality and security measures.

 

10. International Transfers

Personal Data may be processed or stored outside India where permitted under applicable law and where appropriate safeguards are implemented. Where cross-border transfers occur, we will take reasonable steps to ensure adequate protection of Personal Data and compliance with applicable legal requirements.

 

11. Data Retention

Medical and genetic records are retained in accordance with applicable healthcare, medical ethics, and legal retention requirements and may not be deleted upon request where retention is legally required.

 

12. Your Rights

Subject to applicable law, you may have the right to:

• Obtain information regarding processing of your Personal Data;

• Access your Personal Data;

• Request correction, completion, or updating of inaccurate information;

• Request erasure of Personal Data where applicable;

• Withdraw consent;

• Nominate another person to exercise rights in accordance with applicable law;

• Seek grievance redressal;

• Exercise any rights available under the DPDP Act and applicable regulations.

To exercise these rights, please contact us using the details below.

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13. Cookies and Analytics

We use cookies and similar technologies to:

• Enable website functionality;

• Improve user experience;

• Understand website usage;

• Enhance security.

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

 

14. Communications

While we use reasonable safeguards for electronic communications, email may not always be fully secure. Patients should notify us if they prefer alternative communication methods.

 

We may send service-related communications necessary for providing healthcare services. We will obtain consent where required before sending promotional or marketing communications. You may opt out of marketing communications at any time.

 

15. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of such websites before providing Personal Data.

 

16. Data Breach Response

In the event of a personal data breach, we will take appropriate measures to assess, contain, investigate, and mitigate the incident and will comply with applicable legal notification requirements.

 

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revised effective date. Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy. Where required by law, we will obtain additional consent before processing Personal Data for materially different purposes.

 

18. Grievance Redressal

If you have questions, concerns, or complaints regarding this Privacy Policy or our processing of Personal Data, you may contact us.

Name: Dr. Selvamanojkumar S
Email: privacy@genekonnect.com
We will make reasonable efforts to address grievances within applicable legal timelines. If you are not satisfied with our response, you may have the right to seek remedies available under applicable law, including through authorities established under the DPDP Act.