Last Updated: 01-Jun-2026

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1. Introduction

Welcome to Genekonnect.com (“Genekonnect”, “we”, “us”, or “our”), an online medical genetics clinic providing genetic counselling, medical genetics consultations, interpretation of genetic test results, care coordination, and related healthcare services in India. This website is operated by Dr. Selvamanojkumar S

 

These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile applications (if any), teleconsultation services, reports, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you should not use the Services.

 

2. Nature of Services

Genekonnect provides medical genetics and telemedicine-based healthcare services, which may include:

• Genetic counselling and risk assessment

• Interpretation of genetic and genomic test results

• Review of medical and family history

• Clinical recommendations and referrals

• Coordination with laboratories and healthcare providers

• Educational information related to medical genetics

 

3. No Emergency Use

Our Services are not intended for medical emergencies. If you believe you are experiencing a medical emergency, you must immediately contact emergency medical services or visit the nearest hospital.

 

4. Eligibility

You must be at least 18 years old to use our Services independently.

For minors or individuals legally unable to provide consent, Services must be accessed through a parent or legal guardian who provides valid consent.

 

5. Medical Disclaimer

All clinical services provided through Genekonnect are based on:

• Information provided by you

• Available medical records and genetic reports

• Remote consultation without physical examination

Medical genetics interpretations are probabilistic in nature and may depend on evolving scientific knowledge. Clinical outcomes are not guaranteed.

You acknowledge that:

• Genetic results may have limitations in interpretation

• Additional testing or in-person evaluation may be required

• Clinical decisions remain the responsibility of your treating physician or healthcare provider

 

6. Patient Responsibilities

You agree to:

• Provide accurate, complete, and up-to-date information

• Disclose relevant medical and family history truthfully

• Follow medical advice and recommendations appropriately

• Use Services only for lawful and personal healthcare purposes

• Not misuse, reverse engineer, or disrupt the platform

• You are responsible for the accuracy of information provided, including family history and genetic data.

 

7. Telemedicine Consent

By using our Services, you consent to:

• Telemedicine-based consultation via video, audio, chat, or email

• Collection and processing of health and genetic information

• Remote medical evaluation limitations

• You acknowledge that telemedicine may not fully substitute in-person examination and may require follow-up physical consultation.

 

8. Appointments, Fees, and Payments

• Fees for consultations and services will be displayed prior to booking. Payment must be completed before or at the time of service unless otherwise agreed

• Payments are processed via secure third-party payment providers

• Fees are generally non-refundable once services have been rendered, except where required by law or explicitly stated otherwise

• We reserve the right to modify fees at any time.

 

9. Reports and Deliverables

Any reports, summaries, or recommendations provided:

• Are intended for informational and clinical use

• May require interpretation by qualified healthcare professionals

• Should not be used as the sole basis for medical decision-making without consultation with a licensed physician

 

10. Genetic Data and Family Information

Genetic and family health information may involve sensitive and identifiable data. By submitting such information, you confirm that:

• You are legally entitled to provide such data

• You understand that genetic information may have implications for biological relatives

We process genetic data solely for healthcare purposes including diagnosis, counselling, laboratory coordination, and clinical care. We do not sell or use genetic data for advertising, profiling, or behavioural marketing.

 

11. Third-Party Services

We may use third-party providers including:

• Diagnostic laboratories

• Cloud infrastructure providers

• Payment gateways

• Telemedicine platforms

We are not responsible for the independent actions or policies of third parties, though we take reasonable steps to engage reputable service providers.

 

12. Intellectual Property

All content on Genekonnect.com, including text, graphics, reports formats, logos, and software, is the property of Genekonnect or its licensors. You may not copy, reproduce, distribute, or commercially exploit any content without prior written permission.

 

13. Data Protection and Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal and genetic data. By using the Services, you consent to such processing as described in the Privacy Policy.

 

14. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages

• We are not responsible for clinical decisions made by you or your treating physicians

• We do not guarantee specific medical outcomes

Our total liability for any claim shall not exceed the amount paid by you for the relevant service.

 

15. Indemnity

You agree to indemnify and hold harmless Genekonnect, its clinicians, employees, and partners from any claims, losses, or damages arising from:

• Misuse of the Services

• False or misleading information provided by you

• Violation of these Terms

• Unauthorized use of another person’s data

 

16. Service Availability

We do not guarantee uninterrupted access to the platform or Services. Services may be suspended or modified for:

• Maintenance

• Technical issues

• Legal or regulatory requirements

• Operational reasons

 

17. Termination of Services

We reserve the right to suspend or terminate access to Services if:

• You violate these Terms

• Fraudulent or unlawful activity is suspected

• Required by law or regulatory authorities

Termination does not affect rights or obligations that accrued prior to termination.

 

18. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Subject to applicable law, courts in Puducherry shall have exclusive jurisdiction over disputes arising from these Terms or Services.

 

19. Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on our website with the revised date. Continued use of Services constitutes acceptance of the updated Terms.

Where required by law, additional consent may be obtained for material changes.

 

20. Contact Information

For questions or concerns regarding these Terms, please write to contact@genekonnect.com
Registered Address: Plot no.89, No. 24, 4th Cross, Ezhil Nagar, Arumparthapuram, Pondicherry, 605110, India